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CustomerKNECT Unit 5,
Fox Cover Enterprise Park,
Admiralty Way,

+44 (0) 191 301 1685

Delivering Excellence across all Customer Communications and Touchpoints

A trusted partner that integrates traditional and digital marketing solutions for your customers allowing you to focus on your core activities.

Delivering Excellence across all Customer Communications and Touchpoints


A broad portfolio of traditional and digital techniques that will be tailored for optimum CTA and ROI.


140,000 sq ft facility offering an unparalleled combination of capability, capacity and state of the art equipment.


Optimising our diverse range of services, scalability and timely delivery no matter how big or small, ensuring the best solution for your needs.

Our Solutions

Our aim is to be your trusted partner for any CustomerKNECTion across the following services


Data driven communications that help increase your return on investment, improve response rates and reduce mailing costs. Through our ISO 27001 and Cyber Essentials certifications, you are assured that your data will be secured to the highest international standard.

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Transactional Communications

Tailored transactional solutions that deliver your mission critical, regulatory compliance driven, physical and digital communications which enable you to communicate personally, professionally & securely with your customers.

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Customer Recruitment, Retention & Loyalty

With 35 years of industry experience our customers trust our solutions, we have built strong and established relationships with our customers who return to us for every campaign they have.

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Digital Engagement

Data-driven solutions that harness your existing customer database to generate timely and reactive, fully personalised physical and digital communications. Programmatically linking together to deliver truly exceptional campaigns.

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Managed Services

At CustomerKnect we can manage your paper-based processes and deliver your paperless office.

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Fulfilment & Distribution

CustomerKNECT’s mailing house will help you optimise your mailing output based on the size of your mail run and the size and weight of your documents. Mailing in volume will help save you time and money.

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Postal / Channel Optimisation

Competitive postage pricing and efficient postal solutions to ensure efficiency and cost saving at every step of your campaign.

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Sq Ft Building

220 Million

Packs a year

350 Million

Pages a year




As the markets and consumer behaviours continue to evolve, we strive and create an innovative and optimised blend of customer communications to support and maximise your marketing strategies, using the latest technologies.

By understanding your objective, we are able to better influence campaign delivery and outcomes.

With over 35 years specialist experience, we have expanded our business services to provide the latest, compelling solutions, driving both physical and digital engagement. Our customer focused approach enables us to be recognised for our innovative customer communications and compelling offerings.

Your go to partner for any CustomerKNECTion.

Go To Our Solutions

"Over the last thirty years, we have received exceptional service from CustomerKNECT’s Customer Service team, and their level of innovative thinking helps us get the most out of our direct mail campaigns.

Going forward, knowing that CustomerKNECT has the capabilities to take our mail to the next level allows us to focus on giving our customers a more individualised experience."

Retail Sector Client

"We know the importance of an integrated marketing campaign in order to successfully target our market and blend the digital with the real world. Through basket abandonment re-targeting, we have ensured we are front of mind by leveraging digital intelligence and a hard touch with highly personalised mailings. CustomerKNECT’s Customer Service team have been an essential source of advice, guiding us towards the best options to suit our needs and coming up with innovative solutions to help us achieve our goals, increasing our ROI and creating stronger relationships with our customers."

Travel & Leisure Sector Client

"Over the time we have worked with CustomerKNECT we have experienced great customer service and solutions to our mailing needs. Hybrid Mail has saved us a lot of time and there has been a significant cost saving. In addition, we know we have a reliable mailing house to utilise for any other mailing requirements."

Financial Sector Client

"CustomerKNECT's customer service is led by their Head of Customer Services and is impressive. They communicate effectively, respond to any queries promptly and are always very helpful.

CustomerKNECT have provided invaluable support to this programme."

Public Sector Client