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CustomerKNECT Unit 5,
Fox Cover Enterprise Park,
Admiralty Way,

+44 (0) 191 301 1685

We aim to be the number one choice for innovative customer communications

Delivering Excellence

Our Delivering Excellence initiative reflects how we have adapted to the changing market, providing innovation and a fresh outlook on customer communications and business strategy – while staying connected to our traditional communication solutions.

We channel the value of Delivering Excellence through our whole business from the customer services team to the technicians running the machines. Our work culture promotes collaboration across the business to ensure we excel when providing solutions for our customers.

We aim to be the number one choice for innovative customer communications

Delivering Excellence


A broad portfolio of traditional and digital techniques that will be tailored for optimum CTA and ROI.


140,000 sq ft facility offering an unparalleled combination of capability, capacity and state of the art equipment.


Optimising our diverse range of services, scalability and timely delivery no matter how big or small, ensuring the best solution for your needs.


Established in 1988, we moved to our current 140,000 sq ft site in 2011 where we have expanded our services, creating a clear business strategy and offering. We have more recently invested in a Horizon Booklet Maker and a collection of state-of-the-art Canon printers that delivers high production efficiencies and low operational costs across a diverse set of applications. It will transform campaigns with exceptional print quality and outstanding productivity you can count on.

"Over the last thirty years, we have received exceptional service from CustomerKNECT’s Customer Service team, and their level of innovative thinking helps us get the most out of our direct mail campaigns.

Going forward, knowing that CustomerKNECT has the capabilities to take our mail to the next level allows us to focus on giving our customers a more individualised experience."

Retail Sector Client

"We know the importance of an integrated marketing campaign in order to successfully target our market and blend the digital with the real world. Through basket abandonment re-targeting, we have ensured we are front of mind by leveraging digital intelligence and a hard touch with highly personalised mailings. CustomerKNECT’s Customer Service team have been an essential source of advice, guiding us towards the best options to suit our needs and coming up with innovative solutions to help us achieve our goals, increasing our ROI and creating stronger relationships with our customers."

Travel & Leisure Sector Client

"Over the time we have worked with CustomerKNECT we have experienced great customer service and solutions to our mailing needs. Hybrid Mail has saved us a lot of time and there has been a significant cost saving. In addition, we know we have a reliable mailing house to utilise for any other mailing requirements."

Financial Sector Client

"CustomerKNECT's customer service is led by their Head of Customer Services and is impressive. They communicate effectively, respond to any queries promptly and are always very helpful.

CustomerKNECT have provided invaluable support to this programme."

Public Sector Client